PRIVACY POLICY

Last Updated: August 20, 2026

LLC Global Coaching Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website or purchase our corporate leadership and life architecture coaching services.

We operate as a Data Controller under the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

QUICK SUMMARY

Who We Are: LLC Global Coaching Ltd, Office 1, Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ, UK (Company No. 15798883).
Data Collected: Identity details, contact information, application form submissions, website analytics, and session intake notes.
Core Purpose: To deliver coaching contracts, improve client services, and manage optional marketing updates.
Data Sharing: Shared strictly with trusted processors including Stripe, Klarna, Google Analytics, LinkedIn, and Meta trackers.
Retention Pacing: General inquiries are kept for 36 months. Official corporate/private client records are kept for 7 years for legal compliance.
Your Primary Rights: You retain full rights to access, change, restrict, or erase your data at any time.

1. Statutory Lawful Bases for Processing Data

To comply legally with UK GDPR Article 6, we map every data processing activity to a definitive lawful basis, including contractual necessity, legitimate interests, explicit consent, and legal obligations.

Special Category (Sensitive Health) Data Processing

When providing clinical frameworks like CBT or Grief Counselling, we process mental and physical health data (session intake notes). To comply with regulations, we establish:

UK GDPR Article 9 Condition: Article 9(2)(h) for health/social care treatment (or Article 9(2)(a) for explicit consent).
UK Data Protection Act 2018 (Schedule 1) Condition: Schedule 1, Part 1, Paragraph 2 for health or social care purposes.

Clinical notes are strictly siloed from general files to maintain professional confidentiality.

2. Detailed Data Retention Schedule

We will keep your personal data only as long as necessary to satisfy the specific purposes we collected it for:

Prospects and Site Visitors: Contact details and marketing records are securely expunged exactly 36 months after your last active interaction with us.
Active Corporate & Private Clients: Master files, contracts, invoice documentation, and associated business case information are preserved for 7 years from the formal termination date of your contract to meet legal tax obligations and liability protections.

3. International Data Transfers & Safeguards

Some third-party platforms we use (such as Google Analytics, Meta Ads Pixel, and LinkedIn Insight tags) are based outside the UK and European Economic Area (EEA). Whenever your personal data is transferred internationally, we ensure a similar degree of protection by ensuring at least one of the following safeguards is implemented:

We transfer data to countries deemed to provide an adequate level of protection for personal data by the UK Government.
We utilise specific Standard Contractual Clauses (SCCs) approved for use in the UK, alongside the International Data Transfer Addendum (IDTA), which give personal data the same protection it has in the UK.

4. Your Rights Under UK GDPR

You hold explicit statutory protections regarding your personal data:

Right of Access: You can demand copies of all your personal records via a Subject Access Request (SAR).
Right to Rectification: You can order us to immediately fix inaccurate or incomplete personal metrics.
Right to Erasure ("Right to be Forgotten"): You can command us to erase all non-legally required personal details.
Right to Restrict or Object: You can block active background processing or completely halt direct marketing data tracking.
Right to Portability: You can request your profile metrics be cleanly packaged and transferred to another platform.

How to File a Subject Access Request (SAR)

To execute your data rights, submit a clear written request via email to ben@llcglobalcoachingltd.com. We do not charge a fee for this service, and we are legally required to verify your identity and reply comprehensively within one calendar month under statutory UK regulations.

5. Data Security Protocols

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. Access to your clinical therapy or corporate session intake tracking is strictly limited to authorised personnel under strict obligations of professional confidentiality.

6. Contact and Regulatory Complaints

For questions about this policy or our data management system, please reach out to our primary controller directly:

Company: LLC Global Coaching Ltd
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ, UK
Email Contact: ben@llcglobalcoachingltd.com
Phone Direct: 0121 798 9076

If you feel your request was not handled appropriately, you have the statutory right to log an official grievance with the UK regulatory authority:

Authority: Information Commissioner's Office (ICO)
Website Contact: ico.org.uk